What to Send When a Carrier Asks for Customs Documents

Verify the request with the carrier

Find the international tracking number in FishGoo and open the carrier’s tracking page separately. Ask the carrier to confirm the clearance request, deadline, secure submission channel and the exact document it needs. If you need the invoice or declaration used to ship the parcel, request it from FishGoo. DHL’s customs clearance FAQ

Gather records for the items that were shipped

Have the item receipts or order confirmations, payment evidence if requested, and the parcel contents list ready. Check that the item descriptions, quantities, amounts and currency match your records. If several sellers’ orders were combined, identify which items from each order are in this box. If you spot a mismatch, ask the carrier and FishGoo how to submit a correction. Use the actual purchase details and send only the records the verified channel requests. U.S. Customs and Border Protection guidance on packages held for review

Use the authority for your destination

• United States. Check CBP’s guidance if the carrier says the parcel is being held for review. U.S. Customs and Border Protection
• United Kingdom. Check what documents accompany goods from abroad and how the courier can notify you. GOV.UK documents guidance
• Canada. Check the instructions for personal goods arriving by courier. Postal shipments follow a separate process. Canada Border Services Agency courier guidance
• Australia. Check the Australian Border Force instructions for the actual transport method. The linked page covers post and mail. Australian Border Force mail guidance
• European Union. Check the EU overview and follow the carrier’s instructions for the destination member state. European Commission guidance for purchases from outside the EU