Where to Check a FishGoo Cancellation or Refund

Check whether FishGoo has purchased the item

Open the item in My Orders before making a cancellation request. FishGoo’s published policy provides for a full refund when you cancel before it places the order with the seller. If it already purchased the item, FishGoo may need the seller’s approval, and the amount returned may exclude costs that cannot be recovered. Ask whether the seller has dispatched the item and whether any domestic shipping has already been paid. FishGoo refund policy

Keep the request attached to the item

Use the refund option on the item in My Orders when it is available. If the order contains several items, identify the affected one by option and quantity. Keep the support response and check whether the request is awaiting the seller, awaiting a return or approved. If you’re unsure what the refund includes, ask for a breakdown before confirming the next step.

Reconcile the refund in your account

FishGoo’s policy says refunds are credited to your account balance, which can be used for future orders or requested for withdrawal. Compare the credited amount with the amount FishGoo approved. If you want the funds withdrawn, ask support about the available withdrawal method for your account and save any reference they provide. Check the account balance first when you see an approved item refund. FishGoo refund methods