What to Do When a FishGoo Parcel Arrives Damaged or Incomplete

Photograph the parcel and keep the packaging

Take photos of the outside, shipping label, seals and any visible crushing or tears. Photograph the internal packaging and affected items as you unpack. If something is missing, make an inventory of what arrived and compare it with the items on the FishGoo parcel record. Keep the box and packing material while the claim is reviewed. Share the unredacted label only through the support or carrier channel handling your case. DHL Express guidance on evidence for damaged or incomplete parcels

Report it promptly

For damage during international shipping, FishGoo’s published refund policy asks for photos within 48 hours of delivery. Send the parcel and tracking numbers, delivery time, photos and a short list of the affected items. For missing contents, ask FishGoo which reporting deadline and evidence requirements apply. Ask for a reference number and what to do with the parcel while the case is open. FishGoo’s refund policy for international shipments

Check the route’s claim terms

If you bought parcel insurance, save the coverage record and ask what events and items it covers. If you are asked to submit a claim to the carrier yourself, confirm who is authorized to file it and whether the carrier needs an inspection. The claim outcome depends on the evidence and terms for the shipment. FishGoo’s explanation of loss claims and insurance